Permission To Screw Up How I Learned To Lead By Doing (Almost) Everything Wrong

"Having a young leader like Kristen Hadeed in the world gives me hope for the future. In a world in which numbers often seem more important than people, Kristen remains steadfast in her belief that her people are always her priority."
-Simon Sinek, author of Start With Why and Leaders Eat Last

Kristen Hadeed unintentionally launched Student Maid, a cleaning company that hires students, while attending the University of Florida in 2007. Since then, Student Maid has employed hundreds of people and is widely recognized for its industry-leading retention rate and its culture of trust, accountability, and compassion. But Kristen and her company were no overnight sensa­tion. In fact, they were almost nothing at all.
A few months into her new venture, disaster struck when 75 percent of her cleaning team quit on the same day. Reclining in a comfy armchair, Caesar salad in hand, Kristen watched in shock as forty-five grimy, sweaty peo­ple...

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