Crucial Skills and Influence Strategies - Kerry Patterson

How Do You Communicate When the Stakes Are High?
Learn how with these THREE GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE!
In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. And emotions flare up. The only way to get things done is to step up to the plate . . . by stepping back from our emotions.
Written by a team of experts from the world-renowned training firm VitalSmarts, these three books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations.
eBook package includes:
CRUCIAL CONVERSATIONS
CRUCIAL ACCOUNTABILITY
INFLUENCER