Unreasonable Hospitality The Remarkable Power of Giving People More Than They Exp...

This is not the main book and in no way intends to replace it. It is however a SUMMARY, which was calmly written by Ryan S. Burns which:
[*] Relays the author's message in a simplified manner;
[*] It is calmly written in simple English Language that can be grasped by people of all levels;
[*] Sufficiently summarizes some certain points that you are likely to miss out on.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

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